Refund policy

Return and Refund Policy — Panamaniac Coffee

We want you to love your coffee. If something is wrong with your order, we will make it right.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If your coffee arrives damaged or stale, or if we sent the wrong item, contact us at ed@panamaniaccoffee.com within 7 days of delivery and we will send a replacement or issue a refund.

Freshness and opened bags

Coffee is a fresh food product, so opened bags cannot be resold and are not eligible for return. Unopened bags in their original packaging may be returned within 30 days of delivery for a refund.

How to start a return

Email us at ed@panamaniaccoffee.com with your order number and the reason for the return. If your return is accepted, we will send instructions for returning the coffee. Return shipping costs are the customer's responsibility unless the return is due to our error.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days.